FREE SHIPPING AUSTRALIA WIDE FOR ALL ORDERS OVER $200

Delivery Information & Returns Policy

Delivery Information:
We are not in the market to make money out of postage. Therefore, be assured that you are only charged what we are charged to dispatch stock to you. We happily offer combined postage on all of our items, and will ship up to 12 bottles purchased on a single freight label. Should you wish to combine purchases, please let us know? For your convenience, we have configured our checkout to use the rates charged by combined carriers nationally, so you have all the information up front according to your postcode. Please note that couriers do not deliver on weekends, and will only deliver during normal business hours. Furthermore, couriers cannot provide a designated delivery day or time (frustrating, we know!!).
It is advisable to list a delivery address where someone will be available to accept delivery. If this is not possible, please advise our office promptly. Due to the risks of theft, heat damage and strict liquor laws governing underage drinking, we are unable to leave products without signature or unattended. Carriers will leave a card in your letterbox advising you of an attempted delivery if you are not able to take possession of goods, with further instructions on re-delivery options.
Andersons Fine Wine Merchants & Auctioneers will endeavour to dispatch your order within 7 days of receipt of cleared funds.

Delivery time:
Most deliveries along the eastern seaboard are received within 3-4 business days of dispatch . Country areas are normally 5-7 business days, and Western Australia 7-10 business days. Please note that during major holidays (Easter & Christmas), these times are normally longer.
Please be aware of our heat policy – we monitor temperatures across the country and reserve the right to hold back dispatch of your goods at our discretion due to the risks of heat damage. Should you require your goods promptly, please contact us to arrange special packaging and immediate dispatch.

 

Returns Policy:

In the unlikely event that you are not completely satisfied with your purchase, we offer a 30 day 100% Money Back or Exchange Guarantee for products received that are not as described or that show signs of transportation damage (heat, leaking etc) only – please ensure that insurance has been taken out!. Please remember that wine & whisky is a fragile and sensitive product, and once it has left our warehouse, is in the hands of the carriers….and damage does unfortunately happen (but not very often at all, thankfully!). Whilst every care is taken to be assured of the provenance of our old and rare selections, we cannot & do not guarantee the contents sourced from the secondary market. Should you have any queries, please don’t hesitate to call us on (02) 8060 4650; 0431 512 979, or email on admin@andersonswines.com.au